Enhancing Guest Personalization with Interactive Television Systems

Enhancing Guest Experience with Interactive TV –

3 Ways a Hotel Interactive Television Systems Can Boost Performance

Personalization is a critical component in providing an exceptional guest experience. Going the extra mile and providing each guest with a personalized experience is what will keep them coming back. It is essential to recognize that each guest has a different story. Some have saved up to visit your property. Others constantly travel and desire an experience that feels like home. With that in mind, how can you personalize each guest’s experience?

The easy answer is a hotel interactive television system such as BBH’s DigiHD ITV. An interactive television system gives you the ability to personalize each guest’s experience with minimal effort. Starting with displaying the guest’s name on the TV along with a welcome message. DigiHD ITV offers the ability to deliver customized messages to each guest. 

Revenue generation DigiHD interactive television system offers a rotating promotional panel that allows you to promote spa specials, dining promotions, live entertainment, and more; this is a wonderful way to increase foot traffic to onsite venues and keep patrons on property.

Customer service is the heart of the guest experience. It’s what guests expect from a hotel and allows your property to build loyal customers. Don’t allow labor shortages to affect your customer service! BBH’s interactive television system allows your guests to view dining options, make reservations, file maintenance requests, order room service, ask for items such as towels and pillows, and take part in contactless checkout.

Property-to-guest messaging enables you to increase sales and promote special events. Guests can order room service, make a spa reservation, order from your hotel gift shop, and purchase a poolside cabana quickly and conveniently. With a hotel interactive television system and a nominal amount of promotional creativity, you can increase money spent at your hotel and drive onsite yields.

Plus, the convenience of easy ordering often encourages guests to indulge more frequently during their stay, creating new revenue opportunities that might otherwise be missed. Whether it’s offering limited-time spa packages, promoting seasonal dining experiences, or selling premium seating at live events, you can engage your guests where they are most comfortable—right from their room.

Promotions can also be customized based on property events, holidays, or guest demographics, giving you complete flexibility to market in real-time without the need for printed materials or additional labor. These requests are sent directly to the onsite department responsible for fulfillment, which limits your staff’s time on the phone while improving customer service capabilities in other areas.

By minimizing the burden on your front desk and service teams, you empower your staff to deliver faster responses and more personalized attention to guests who need it most. ITV enables you to provide your guests with top-notch convenience, service efficiency, and an elevated overall experience. Broadband Hospitality is always forward-thinking, committed to delivering technology solutions that not only meet today’s needs but anticipate tomorrow’s guest expectations.

Broadband Hospitality (BBH) is your comprehensive hospitality technology solutions partner, offering an all-in-one solution for hotels, resorts, casinos, senior living communities, apartment buildings, and student housing. What sets us apart? We provide a unified platform for a multitude of technology services, designed to enhance performance while reducing costs. Our solutions are tailored to your specific needs and budget, ensuring a collaborative and cost-effective approach.

We’re not just a vendor; we’re your partner committed to delivering exceptional results for your residents and guests. Think of us as your go-to hospitality technology solutions partner, offering 24/7/365 support, consolidated billing, and a stress-free experience.

Our established relationships with leading technology vendors ensure that you get the best solutions for your property.